How to Handle Scope Creep on Your Invoices
Did 'just one small tweak' turn into a site redesign? Here is how to bill for scope creep without losing the client.
By Michael Ross · Project Manager
· 1 min read
Freelancing
Scope creep is the silent killer of agency profitability. It starts innocent—a quick text asking for a logo variation—and ends with days of unpaid work.
The "Zero-Balance" Invoice
When you do a small favor, send an invoice for $0.00 with a note: "Courtesty Discount - 1 Hour extra work waived." This signals that the work had value and you won't do it for free next time.
Change Orders
For larger requests, stop work immediately and issue a Change Order. "I'd love to add that feature! That calls for a change order of $1,500. I'll send it over for signature." This professional boundary usually gets a quick yes or no.